PBXtra 4.0 Released

Fonality today announced the release of PBXtra 4.0. New features in PBXtra include FindMe with Boomerang Mobile Integration, a feature that uses presence detection to automatically find employees on their mobile devices, allowing them to answer the call or bounce it to another extension. Other new features include tighter integration with mobile phones and web browsers, and enhanced support of branch offices. One really cool feature that is part of the Boomerang Mobile feature is that you can dial *1 to record the mobile phone call and have it automatically stored on the PBXtra server. Another cool feature that Chris Lyman CEO of Fonality gave me a sneak preview a few weeks ago was FONcall, a new PBXtra plug-in for the Firefox web browser. It turns any phone number on any site into a link. When you click the link, PBXtra will automatically take an Aastra and Polycom off the hook and dial out to the number hands-free. I pointed out to Chris that there are similar plug-ins out there including Skype's browser plugin, and I added that Skype's plugin often brings your computer browser to its knees. Chris said he was well aware of that fact and they spent countless hours developing their plugin to make sure it wasn't a CPU hog. Also, no support for Internet Explorer yet - possibly never since Chris stated it was much harder to develop plugins for IE. (though I should point out that Skype's plugin works on IE) Greg Galitzine has more on this news and was the first to post the story about this new release.

Hosted trixbox IP-PBX

Just learned via TMCs' VoIP Forums that Click4PBX just announced hosted trixbox plans starting at $109/month (1-10 extensions) and going up to a maximum of $279/month (1-300 extensions). It's unclear from the website if that monthly fee is per extension or the total cost for each particular plan. I believe it is the total cost since the alternative (per extension) would be cost prohibitive. Not to mention the price would go down per extension as you scale up where as the plans listed increase in price as you increase the number of extensions. It just seems so cheap to only pay $109/month for up to 10 extensions. A more typically example for the SMB is 50 extensions and that's still only $139/month. Actually, all Click4PBX is doing is hosting the trixbox software. Well, they are hosting the PC hardware as well and providing some failover redundancy I suppose. So there is some value in that if you are an SMB that doesn't want to maintain hardware & do periodic trixbox software upgrades. In any event, with this solution all you need is DID numbers and SIP trunking termination services from Click4PBX's list of certified VoIP providers. Your IP phones connect directly with the SIP service provider, while Click4PBX hosts the trixbox management interface, which leverages FreePBX, a web front-end to several Asterisk-based solutions. I'm very high on SIP trunking as you know, so it'll be interesting to see if more hosted trixbox or hosted Asterisk-based solutions come to market. We already have thousands of website hosting companies - could a plethora of hosted PBX providers be far behind? I should add that Click4PBX also hosts VICIDIAL, a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. It includes predictive dialing capabilities, inbound, Outbound and Blended call handling and more.