Voice over Internet Protocol (VoIP) is the family of technologies that allow IP networks to be used for voice applications, such as telephony, voice instant messaging, and teleconferencing. VoIP entails solutions at almost every layer of an IP network–from specialized voice applications (like Skype) all the way down to low-level quality measures that keep those applications running smoothly.
Unless you’ve been sleeping under a very big rock for the last year, you’ve certainly heard the phrase “Voice over IP” uttered. Perhaps you’ve seen those hilarious Vonage commercials that feature painful and embarrassing accidents caught on tape, promising to let you dump your local phone company in order save big on your phone bill. You may also have seen the Cisco telephones that are curiously inserted in prime-time shows like 24.
What is all the hubbub about, anyway? Why, VoIP, of course! VoIP, the fabulous secret ingredient in Vonage, Skype, Cisco CallManager, and a host of other revolutionary technology products you may have already encountered on TV, in the news, or in person. But what makes these products so revolutionary? What is it about VoIP that is such a big deal?
Voice over Internet Protocol is a family of technologies that enable voice communications using IP networks like the internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is a core technology that drives everything from voice-chat software loaded on a desktop PC to Mac full-blown IP-based telecommunications networks in large corporations. To the Wall Street speculator, VoIP is a single technology investment with many revenue streams. To the enterprise network engineer, it’s a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it’s a really cool way to save money on the old phone bill.
Showing posts with label Quintum. Show all posts
Showing posts with label Quintum. Show all posts
Software and Hardware Requirements for VoIP
Voice over Internet telephony has changed the way we communicate. The innovative, flexible and scalable solutions have engineered a revolution of sorts in the present day world. The concept of virtual area codes can be mentioned in this context. VoIP users can opt for this service and select an area that is distinctly different from where they live. They can then enjoy facilities such as unlimited long distance calls to friends and family members living in that area code. This way, they are able to save money while connecting at different levels with the people who matter. This is another area wherein the VoIP solutions have scored over the traditional phone services.
Businesses can also make the most of this high-end technology and use it to their advantage. They can, for instance, think about enhancing their scope and areas of operation, by floating local numbers in potential markets. It is quite evident that they would be getting more leads due to the low costs of local calls. When the number to be called is a local one, more people from target market segments are expected to call in.
The point is that the VoIP market is more than ready for the best of products and services. The only thing is that certain conditions need to be met for the successful implementation of this innovative technology. For instance, a computer with a high speed Internet access is a must-have. The computer should be updated with audio and video codes. This ensures that the persons using the VoIP products and services are not disappointed with the quality of the audio as well as graphics. Another pre-requisite is that the digital video compression format should also be present in the computer that is being used.
Moreover, another important requirement is the telephone adapter, which is often delivered by the voice over IP service providers, as an integral part of VoIP packages. As a matter of fact, this VoIP hardware is indispensable for converting the household phone into one that can be used for making Internet enabled calls. Most important, the hardware and software of VoIP that are needed for the successful running of IP solutions have to be implemented properly through a proper procedure of software installation and hardware activation.
Quite a few service providers are currently present in the market which can help end users to get initiated. As a matter of fact, due to the many choices that are available, it often becomes difficult for potential users to zero in on particular service providers. In this context, a VoIP requirements list becomes indispensable. It is preferable that potential users should go for VoIP wholesalers or resellers that have established themselves well in this domain. The quality of services also becomes important in this context.
It is quite natural that potential users would want to get the most for the money that they spend. So, it is quite evident that they would check out the features and costs of the VoIP solutions and services on offer. They would then be able to match the same with their requirements and select solutions that best satisfy their needs. Certain parameters that need special attention include the financial stability of the company, the technical support that the company offers, and last but most important, the overall voice quality.
Businesses can also make the most of this high-end technology and use it to their advantage. They can, for instance, think about enhancing their scope and areas of operation, by floating local numbers in potential markets. It is quite evident that they would be getting more leads due to the low costs of local calls. When the number to be called is a local one, more people from target market segments are expected to call in.
The point is that the VoIP market is more than ready for the best of products and services. The only thing is that certain conditions need to be met for the successful implementation of this innovative technology. For instance, a computer with a high speed Internet access is a must-have. The computer should be updated with audio and video codes. This ensures that the persons using the VoIP products and services are not disappointed with the quality of the audio as well as graphics. Another pre-requisite is that the digital video compression format should also be present in the computer that is being used.
Moreover, another important requirement is the telephone adapter, which is often delivered by the voice over IP service providers, as an integral part of VoIP packages. As a matter of fact, this VoIP hardware is indispensable for converting the household phone into one that can be used for making Internet enabled calls. Most important, the hardware and software of VoIP that are needed for the successful running of IP solutions have to be implemented properly through a proper procedure of software installation and hardware activation.
Quite a few service providers are currently present in the market which can help end users to get initiated. As a matter of fact, due to the many choices that are available, it often becomes difficult for potential users to zero in on particular service providers. In this context, a VoIP requirements list becomes indispensable. It is preferable that potential users should go for VoIP wholesalers or resellers that have established themselves well in this domain. The quality of services also becomes important in this context.
It is quite natural that potential users would want to get the most for the money that they spend. So, it is quite evident that they would check out the features and costs of the VoIP solutions and services on offer. They would then be able to match the same with their requirements and select solutions that best satisfy their needs. Certain parameters that need special attention include the financial stability of the company, the technical support that the company offers, and last but most important, the overall voice quality.
New VoIP Quality Monitoring Diagnostic Platform Cuts ISP Call Centre Queues
Internet service providers (ISPs) can now empower their voice over Internet protocol (VoIP) users to diagnose and accurately process VoIP faults for the first time.
Vocalite, the new diagnostic platform from Epitiro, the Internet performance experts, enables Internet telephony users to diagnose problems with their VoIP service even before contacting their provider. The results of the diagnostic test are automatically forwarded to the service provider which can begin to resolve any problems.
Vocalite is initiated via a web browser on either instruction from a service provider’s contact centre or by the end-user. A thorough analysis of the connection is completed and the summary of the test is displayed for the user. The test results are automatically sent through to the Internet provider.
Vocalite gives Customer Service Representatives (CSRs) at the ISP’s contact centre access to an extensive list of test results including Call Setup time, Dial Tone Delay and importantly Voice Quality. Visual pass and fail indicators allow non-technical CSRs to either assure the customer of adequate service quality or acknowledge the presence of a fault. This reduces the need for expensive second line support staff.
“Long contact centre queues frustrate customers and increase the likelihood of them looking for an alternative ISP. Vocalite gives the service provider a head start in fixing the fault and empowers their customers to diagnose the problem for themselves,” said Gavin Johns, Managing Director of Epitiro.
“Our products offer service providers the intelligence they need to gain and retain customers by monitoring and benchmarking their network performance. Vocalite measures the call quality across a provider’s network from an end-user’s perspective. This enables providers to keep a close eye on their networks and fix any potential service affecting problems before they reach the end-user.”
Vocalite, the new diagnostic platform from Epitiro, the Internet performance experts, enables Internet telephony users to diagnose problems with their VoIP service even before contacting their provider. The results of the diagnostic test are automatically forwarded to the service provider which can begin to resolve any problems.
Vocalite is initiated via a web browser on either instruction from a service provider’s contact centre or by the end-user. A thorough analysis of the connection is completed and the summary of the test is displayed for the user. The test results are automatically sent through to the Internet provider.
Vocalite gives Customer Service Representatives (CSRs) at the ISP’s contact centre access to an extensive list of test results including Call Setup time, Dial Tone Delay and importantly Voice Quality. Visual pass and fail indicators allow non-technical CSRs to either assure the customer of adequate service quality or acknowledge the presence of a fault. This reduces the need for expensive second line support staff.
“Long contact centre queues frustrate customers and increase the likelihood of them looking for an alternative ISP. Vocalite gives the service provider a head start in fixing the fault and empowers their customers to diagnose the problem for themselves,” said Gavin Johns, Managing Director of Epitiro.
“Our products offer service providers the intelligence they need to gain and retain customers by monitoring and benchmarking their network performance. Vocalite measures the call quality across a provider’s network from an end-user’s perspective. This enables providers to keep a close eye on their networks and fix any potential service affecting problems before they reach the end-user.”
Quintum's intelligent VoIP
Quintum's intelligent VoIP switches and gateways are the perfect fit for businesses.
Quintum makes it easy to deploy VoIP whether connecting existing PBXs, extending an IP-PBX to branch offices, or integrating a new IP-PBX with existing PBXs or legacy voice equipment. Click here. 
"Quintum demonstrated outstanding achievement and superior performance in areas such as technological innovation, customer service, and strategic product development."
-Elka Popova
Global Program Director, Enterprise Communications
Frost & Sullivan
Quintum's solutions are also "the perfect fit" for service providers deploying VoIP CPE for SIP trunking and hosted IP-PBX applications. Click here.
The new Survivable Tenor offers a complete branch office solution that assures business continuity in the event of IP failure.
Frost and Sullivan recognizes Quintum for its uniquely different solution for addressing the needs of the enterprise market. Click here for more informaton
"Quintum demonstrated outstanding achievement and superior performance in areas such as technological innovation, customer service, and strategic product development."
-Elka Popova
Global Program Director, Enterprise Communications
Frost & Sullivan
Enterprise Solutions
Are you deploying VoIP in a traditional PBX environment? With a state-of-the-art IP PBX? In a campus environment? Across dozens of locations worldwide? Need to support fax and other analog equipment? Want to "hop off" and/or "hop on" your network for long distance bypass? Click here for more IP PBX information
Click here for more Traditional PBX information
Most importantly, do you want to ensure that the reliability of your voice services won't be jeopardized by problems on the network or the failure of any single piece of hardware?
We offer VoIP functionality at the edge of the enterprise network ... unmatched by any other vendor - including dynamic call failover, out-of-the-box interoperability with voice and data network environments, SIP and H.323 support, and more.
Read what our customers say about their Tenor networks!
Click here for more Traditional PBX information
Click here to learn how Quintum's unique MultiPath™ architecture radically eases deployment in all types of environments and ensures VoIP survivability even in the event of IP network failure.
Read about specific applications that utilized the Tenor VoIP Multipath products, such as:
| IP PBX | Multi-Office |
| Banking | PBX Extension |
| Hospitality | Retail |
| Long Distance Consolidation | Call Centers |
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